Refund policy

At Calyra, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

Returned within 30 days of delivery
In its original condition
Unused, unworn, and undamaged
In the original packaging, when possible
Accompanied by proof of purchase or order confirmation

How to Request a Return

To start a return, please contact us at:

Email: support@calyra.com
Phone: +1 7026486155
Website: calyra-24.myshopify.com

Please include your order number, full name, and the reason for your return request. Our support team will review your request and provide return instructions.

Return Shipping

Calyra offers free return shipping for eligible returns. Once your return request is approved, we will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Exchanges

We currently recommend returning the original item and placing a new order for the item you want.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@calyra.com with your order number and photos of the issue. We will help resolve the problem quickly.