Shipping policy

Shipping Policy

This Shipping Policy explains how Calyra processes, ships, and delivers orders placed through calyra-24.myshopify.com

Website: calyra-24.myshopify.com
Email: support@calyra.com
Phone: +1 7026486155

Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, order volume, weather conditions, customs delays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase.

If we offer free shipping promotions, the offer will be shown on our website or during checkout.

Order Confirmation

After placing an order, you will receive an order confirmation email with your order details.

Please make sure your shipping address, email address, and phone number are correct before completing your purchase.

Tracking Information

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking details to update after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you entered an incorrect or incomplete address, please contact us as soon as possible at support@calyra.com We cannot guarantee that address changes can be made after an order has been processed or shipped.

Lost, Delayed, or Missing Packages

If your package is delayed, missing, or marked as delivered but not received, please contact us at support@calyra.com with your order number.

We will review the issue and help you contact the shipping carrier when needed. Calyra is not responsible for delays caused by carriers, customs, incorrect addresses, or events outside our control.

Damaged Items During Shipping

If your order arrives damaged, please contact us as soon as possible at support@calyra.com

Please include:

Your order number
Clear photos of the damaged item
Clear photos of the packaging
A short explanation of the issue

We will review your case and help provide a suitable solution.

International Shipping

If international shipping is available, customs duties, taxes, or import fees may apply depending on your country. These charges are the customer’s responsibility unless stated otherwise at checkout.

Delivery times for international orders may vary due to customs processing and local carrier delays.